Privacy Policy

At Flower District, every arrangement we create begins with care — and that same care extends to how we handle your personal information. Just as we choose each bloom with intention, we treat your data with the same attention to detail, ensuring it is collected, used, and protected responsibly. 

This Privacy Policy explains what information we collect when you visit or shop with us, how we use it, and the choices you have. By using our website, you agree to the practices described below. 


Information We Collect 

To deliver your flowers as thoughtfully as we arrange them, we may collect the following: 

  • Personal Information – such as your name, email address, phone number, and delivery address.
  • Order Information – including the products you purchase, delivery preferences, billing and payment information.
  • Account Information – if you create an account with us, including your account details and login credentials.
  • Communication Information – including messages and enquiries you send through email, WhatsApp, contact forms, or customer support channels.
  • Technical Information – such as your IP address, browser type, operating system, device information, and other technical data collected automatically when you browse our website.
  • Cookies & Usage Information – including information about how you interact with our website, such as pages viewed, links clicked, browsing activity, and time spent on different pages.


How We Use Your Information 

Every piece of information you share helps us deliver a more personal, seamless experience — much like how every stem we select helps complete an arrangement. We use your data to: 

  • Process and deliver your orders accurately and on time
  • Communicate order updates, confirmations, and delivery notifications
  • Respond to your enquiries and provide customer support
  • Personalize your shopping experience and recommend arrangements you may love
  • Send promotional offers, newsletters, and updates (only if you've opted in)
  • Improve our website, products, and services
  • Prevent fraud and maintain the security of our platform 


How We Protect Your Information 

We safeguard your personal data the way we protect our freshest blooms — with great care. We implement appropriate technical and organizational measures, including secure payment gateways and restricted data access, to protect your information from unauthorized access, loss, or misuse. 

While we take every reasonable precaution, no method of transmission over the internet is completely secure, and we encourage you to also take steps to protect your own information. 


Sharing Your Information 

We do not sell your personal information. We may share your data only with: 

  • Delivery Partners – to ensure your flowers and gifts are delivered safely, fresh, and on time.
  • Payment Processors – to securely process payments and transactions made through our website.
  • Service Providers – trusted third parties who assist us with website hosting, technology, marketing, customer support, and business operations.
  • Legal & Regulatory Authorities – where disclosure is required by applicable law, legal proceedings, or to protect our rights, customers, and business.


Cookies 

Our website uses cookies to enhance your browsing experience — helping us remember your preferences and show you arrangements suited to your taste. You can manage or disable cookies through your browser settings at any time, though this may affect certain features of the site. 


Your Rights 

Just as you choose the flowers that speak to you, you have choices over your personal data. You have the right to: 

  • Access the personal information we hold about you
  • Request corrections to inaccurate or incomplete data
  • Request deletion of your personal data, subject to legal requirements
  • Opt out of marketing communications at any time
  • Withdraw consent where processing is based on consent
  • To exercise any of these rights, please reach out to us using the contact details below. 


Children's Privacy 

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it. 


Changes to This Policy 

As our garden grows, so may our practices. We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. 


Contacting Us 

If there are any questions regarding this privacy policy, please contact us using the information below. 


Flower District
P.O. Box 125732, Jumeirah, Dubai, UAE

Working Hours
Monday – Saturday, 9:00 AM – 6:00 PM

Contact
Email: care@flowerdistrict.ae
Phone: +971 56 547 4028