Return & Refud Policy

At FlowerDistrict, we take great care in ensuring every bouquet and arrangement reaches you exactly as promised. As our products are fresh and perishable by nature, our Return & Refund Policy is designed with this in mind. 


Eligibility for Refunds 

Refunds are only applicable in the following cases: 

  • The item received is damaged
  • The item received is incorrect (wrong item delivered) 

Please contact us within 24 hours of delivery, along with photos of the item, so we can review and process your request promptly. 


Refund Method 

  • Cash Payments – Refunds will be processed to your bank account upon request. Please provide your bank account details to our team to facilitate the refund.
  • Card Payments – Refunds will be credited to the same card or payment account used for the original purchase.


Non-Refundable Situations 

As flowers are perishable and made-to-order, refunds will not be issued for reasons such as change of mind, incorrect address provided by the customer, or delays beyond our control. 


Contact Us 

For any return or refund requests, please reach out to us using the details below.

Flower District
P.O. Box 125732, Jumeirah, Dubai, UAE

Working Hours
Monday – Saturday, 9:00 AM – 6:00 PM

Contact
Email: care@flowerdistrict.ae
Phone: +971 56 547 4028